Frequently Asked Questions

The front of the cushion has the small raised pommel.  Hoses or electrical cords are situated at the rear of the cushion.

We do not have demos of our custom fabricated cushions because they are all made specifically for each client.  However in the interest of educating specialists at rehab facilities and seating clinics on the benefits of our cushions when available we can provide a demo to be used for pressure mapping to demonstrate the alternating therapy and general operating principles.

You can purchase through an authorized dealer or directly from Aquila if there is not a dealer in your area.  A dealer must be used if you are running through insurance because we do not handle insurance paperwork.

No, Aquila does not process insurance paperwork.  You would have to go through a medical equipment dealer and have them order the cushion and do the claims paperwork.

All our custom cushions are coded E2609 so they are coded for Medicare payment. The SofTech Basic is standardized and not custom made for a specific person so it is not included in this code.

The custom fabricated code, E2609 has no set allowable so Medicare looks at each claim, gives them individual consideration and makes a determination for an allowable and then reimburses 80% of that allowable. 

We can make any size APK2 cushion but the smallest SofTech or SofTech basic cushion we can make is 16 x 16.

The benefit is that skin and tissue gets relief from the constant pressure exerted by body weight especially under the pelvic bones.  Ulcers form from the circulation being cut off as the result of the constant pressure.   That’s why doctors prescribe alternating mattresses after flap surgery and if the person has a static cushion they must do some form of pressure relief every 20 minutes.

A ROHO is a static non- moving cushion. You must move yourself or lift yourself up to get any pressure reduction or pressure relief when you sit on a ROHO.  Our cushions automatically give pressure relief so you don’t need to do your own manual pressure relief.

Also if the ROHO leaks, which can happen any time, you will completely bottom out with no protection at all.  Our cushions have bottom out protection and the bladders are protected inside the cushion so it is not possible for them to be punctured.

The order forms can be found here, are on a link at the bottom of the page, and there are links located on the product pages.

The APK2 come with cushion, cushion cover, controller, controller cover, tube sleeve and charger.

The SofTech and SofTech Basic come with cushion and attached remote control, cushion cover and charger.

Yes, an additional warranty can be purchased any time within the first year and it extends the current warranty 12 additional months.

Dealers generally do not have our cushions on display because they are customized.  We will provide a demo when available for rehab facilities and seating clinics only.  Also they can be seen at trade shows we attend.

Yes, we do the International Seating Symposium and sometimes the consumer shows such as The Abilities Expo.

Yes, but all international sales are final.

Aquila has been in business since 1999.

The pump and batteries will eventually need to be replaced.  The amount of time before replacing depends on a number of variables but generally a pump will last 3-4 years.  The battery will last longer.  

Our cushions are custom built. We can make any size or shape. We can offload any spot needed where there is currently a pressure sore. We offer accessories not available anywhere else. Our controllers are custom programmed. Our cushions have passed 18 month simulated use tests at national testing labs. Our cushions have had clinical studies done and have been published in medical journals. Our cushions have been registered with the FDA since 1999.  

We currently use Fedex for domestic shipping.

Typically a cushion can be made and shipped in 2-3 weeks after the completed order form is received.

Yes, set up is easy. Just charge the battery, set the cushion correctly on the chair connect hoses if applicable, sit on the cushion and turn it on.

We do need accurate measurements and sore locations and this can be done by a caregiver, dealer or therapist.

We have a short video and shows an easy method.

We do not have actual company reps at this time.

Yes the batteries are safe. There a safety circuit on each battery and the batteries passed safety tests in testing labs. The batteries are well within the limits for airline travel and are contained inside the device so there are no restrictions.

Yes, we have clinical studies and case studies written by medical professionals.  In fact, we have more clinical evidence and validation than any cushion on the market.  Our studies have been published in medical journals as well and our cushions have been mentioned in several books.

The fan is imbedded inside the cushion and every time the pump comes on to inflate part of the cushion the fan turns on. The fan sends air to the top surface of the cushion primarily to the groin area.

The incontinent cover is waterproof so it cannot be used with the moisture control unit because no air will pass through it. The regular cover will allow air to pass through. Both covers are anti microbial and machine washable.

It is possible the APK2 and SofTech cushions will become over inflated with no weight on them and the internal bladders could become stretched if over inflated and then having weight placed on the cushion.

If the battery becomes low enough the valves that read and direct the air may not have enough voltage to open and the PK2 and SofTech could become over inflated.  This cannot happen with the SofTech Basic. 

The pump is very quiet.

No. The air bladders are internal and protected from external factors.

Yes, we are on VA contract and have been since 2003.  our VA contract number is V797P-3200M.   The VA will buy the cushion for the veteran.

The battery should be charged every night.

The cushion can be cleaned with a damp cloth and mid detergent. Do not submerge in water.

The SofTech has system components inside the cushion. This includes battery, pump, electronics etc. The APK2 has all of these components inside the separate controller which must be mounted on the chair.

Both of these cushion systems have the components built right into the cushion base. The SofTech has adjustable firmness and cycle time and an LCD display on the remote. The SofTech basic has a set inflation and cycle time so it is not adjustable and uses a simple remote with a single switch for operating the cushion. The simple operation of the SofTech Basic makes it ideal for the nursing home or long term care environment.